This Privacy Policy (hereinafter referred to as the " Policy ") is effective from September 7, 2022. Lydia AI Technology Co., Ltd. Taiwan Branch (hereinafter referred to as " Lydia AI " or " we ") may modify this Policy from time to time in response to the needs of laws, regulations and/or the latest technological changes, as Lydia AI deems appropriate at its own discretion. You can review this policy at any time to ensure your rights.
This privacy policy (the “ Policy ”) is effective on [2022/9/7] and may be amended by Knowtions Research Inc., Taiwan Branch (“ Lydia AI ” or “ we ” or “ us ”) from time to time in response to changes in laws, regulations, and/or latest technology. You can check the Policy at any time to protect your right.
When you utilize or use the services operated by us on https://www.lydia.ai/ (hereinafter referred to as the " Website ") and/or any related application software (including but not limited to mobile applications, hereinafter referred to as the " APP " ; together with this Website, the "Service Platform ") (hereinafter referred to as the " Service "), it means that you have expressly agreed to be bound by this Policy. This policy governs our collection, processing, use, storage and deletion of all relevant information provided by you and/or obtained by us in providing this service. Users of this service who do not agree to be bound by this policy (hereinafter referred to as " users ") shall not use or utilize this service.
By using or accessing services available at: https://www.lydia.ai/ (the “ Website ”) and any related applications (including but not limited to mobile applications, the “ App ”; together with the Website, the “ Platforms ”) which operated by us (the “ Services ”), you explicitly agree to be bound by this Policy. This Policy governs our gathering, processing, utilization, storage and deletion of all the information you provided and/or made accessible in connection of the Services. By using or accessing the Services, you agree to this Policy. Users of the Services (the “ Users ”) who do not agree to be bound by this Policy shall not use or access the Services.
1. Your information
The information or data we may gather from you through your use of or access to the Services (“ Your Information ”) includes the following:
- your name, birthyear/month, age, gender, height, weight, mobile number, or other information necessary for your use of or access to the Services;
- your responses to health-related questions in the Platforms such as the health questionnaire;
- historical health data of running, exercise and sleep in Apple Health, Google Fit (the “ Wearable Device Data ”) you authorized to use;
- andyour health data in NHIA My Health Bank (the “ NHIA Data ”) we gather and obtain via the App pursuant to the terms and conditions stipulated by National Health Insurance Administration ( NHIA ) after your authorization.
2. Security Policy
We understand the importance of protecting your information, so we take careful protective measures, as follows:
- Your information is transmitted in encrypted form and will be de-identified before being stored, used or disclosed to any third party on this service platform. Even after your information is de-identified, we can still track and monitor it.
- The aggregated data or model data we collect, store and generate after de-identification cannot be restored to the original data.
- We strictly control our employees or any third party who may use your information, and take active measures to eliminate the risk of privacy infringement through a sound security control mechanism.
- We have incident response protocols in place to promptly investigate and promptly report any potential or confirmed privacy breach.
3. Collecting, processing and using your information
By using or accessing the Services, you agree that:
- we may gather Your Information and de-identify it to produce the health report and the health scores (for the sole purpose of determining your eligibility to specific insurance products), the promotion code and the product recommendations (collectively the “ Derived Results ”) through our Lydia AI technology, including but not limited to its related machine learning models;
- we may compile statistics of the Derived Results, aggregate Services usage data and other information for Services improvement and analytical or marketing purposes; and
- we may use the Derived Results, aggregate Services usage data and other information for any of the following purposes:
- to provide personalized content and information, such as promotions or newsletter, to you, while you may reject the use of marketing purposes at any time;
- to respond to your correspondence, queries or requests we receive from you;
- to monitor, record, analyze, maintain, operate, and improve the Services;
- to diagnose and/or fix bugs and/or other technology problems in respect of the Services related software and/or applications;
- to update the Services related software and/or applications;
- to promote public interests or prevent harm on your or any other's rights and interests; or
- when your consent has been obtained or as permitted or required by applicable laws and regulations.
4. Disclosure of your information
Except for any of the following circumstances, we will not disclose your information, derivative results, and/or the comprehensive usage data of our services to your insurance broker, insurance company or any third party without your express authorization and consent:
- Disclose the above information in accordance with the user terms of this service;
- Disclose the above information to our affiliates and third-party organizations to help us provide or improve the Service;
- To our successor if we sell all or part of our business or are involved in a merger or acquisition;
- Disclose the above information to protect the legal rights of us, our affiliates, employees, directors, representatives or users and to prevent insurance fraud;
- Disclose the above information to comply with applicable laws or regulations or requirements of competent authorities;
- Disclose analytics or other de-identified information; or
- You have made your information and/or derivative works public. Please note that even if you remove some or all of the information you have made public, residual memories of the information may continue to remain after you remove it.
5. Retaining your information
- After the derivative results are generated, your wearable device data and National Health Insurance Administration data will be retained on this service platform.
- When you utilize or use the Service, you agree that the derivative results, the comprehensive usage data of the Service and other information will be stored in Japan and/or any other information processing center owned and/or outsourced by us, and we have the right to change the data processing center from time to time at our discretion; however, unless a longer period is required by applicable laws or regulations, the retention period of such information is five years from the generation of the derivative results, or we receive your request to delete it from the Service platform in accordance with Article 9 of this Policy, whichever comes first.
6. Cookies and Similar Technologies
When you use the Service, we or our third-party contractors may use cookies or similar technologies to collect information about how, where and/or when you use the Service in order to provide you with a better and more personalized Service. We may use cookies or similar software placed by us or third parties and ask third-party contractors to deliver advertisements, services and/or other information to your device. You can modify your acceptance level of cookies in your browser settings. However, if you choose to reject all cookies, you may not be able to use certain features of this Service.
7. Third-party services
The Service may contain hyperlinks to third-party websites, applications, software or products. Functionality within the Service may also allow for interaction and/or bridging between the Service and third-party websites, applications or software. We cannot control the third-party websites or applications that may interact or link with you or collect information from you, so we recommend that you further understand the privacy policy of such third party.
8. Self-protection measures
Please ensure the security of your information and log out of your account each time you finish using the Service. You should not disclose any of your personal information to anyone, especially your password and ID number, to prevent others from using your information.
9. Review, supplement, correct or delete your information
If you need to query, read, copy, supplement, correct, request to stop collecting, processing or using or delete your derivative results, comprehensive use data of this service or other information, please contact the service center directly (customer service hotline: (02) 8170-5156); however, if your request may adversely affect our legitimate interests, we will not be able to accept your request.
If you have any questions about this policy, this website, this APP or this service, please contact the service center directly (customer service email: support@wellaged.ai).
If you have any questions about this Policy, the Website, the App or the Services, please contact the service center directly (Contact email: support@wellaged.ai).
