Omni-Channel Customer Experience
Smarter & simpler insurance experience
Lydia’s WellAged app helps deliver personalized customer journeys ― seamless across channels from online pre-sales to in-person purchases.
Omni-channel journey for the digital-first customers
REAL WORLD SUCCESS
Companies using Lydia is seeing improved sales conversion rates
95%
of people are willing to consent data to get a personalized AI health score assessment
The [Lydia AI] health score has improved the customer buying experience and optimized sales efficiency. By helping customers understand their health status, agents can recommend the most suitable products based on their personal protection needs.
52
Average Net Promoter Score (NPS) from agents using Lydia’s consumer app in the pre-sales journey
Improve the insurance-buying experience with Lydia Health AI
Digitize and simplify the pre-sales customer experience
Provide a smart and simple pre-purchase experience. Help customers easily and quickly understand the big picture of their health risks and related expenses.
Connect and personalize all touchpoints on the customer journey
Bridge physical and digital touchpoints between the customer and the agent. Make the journey seamless and personalized from the first interaction to the final decision.
Integrate and enable pre-underwriting to improve sales conversion
Enable customers with good health scores to get the right coverage right away. Minimal paperwork and wait time leads to less drop-offs and higher sales conversions.
More solutions by need
Enable agents digitally with customer health insights
Get in touch
And get ready to reimagine your business with Lydia