Privacy Policy — ORCA by Knowtions Research Inc.

Knowtions Research Inc. ("we," "us," or "our") operates the ORCA platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

Your Information

We may collect the following types of information:

Account information: Name, email address, company name, and other details you provide when creating an account or requesting a demo.
Uploaded documents: Files, data, and content you upload to the platform for processing by ORCA's operational intelligence pipelines.
Generated work product: Reports, analyses, optimized plans, and other outputs produced by the Service on your behalf.
Usage analytics: Information about how you interact with the Service, including features used, session duration, and performance metrics.
Device and connection information: IP address, browser type, operating system, and referring URLs.

Security

We implement industry-standard technical and organizational measures to protect your data, including encryption in transit and at rest, access controls, and regular security audits. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Gathering and Processing of Information

We collect and process your information for the following purposes:

To provide, operate, and maintain the Service.
To process your uploaded documents and generate work product through our AI pipelines.
To improve, personalize, and expand the Service.
To communicate with you, including responding to inquiries and sending service updates.
To monitor and analyze usage patterns and trends.
To detect, prevent, and address technical issues or security threats.

Disclosure of Information

We may share your information in the following circumstances:

Service providers: Third-party vendors who assist us in operating the Service (e.g., cloud hosting, analytics).
Legal requirements: When required by law, regulation, or legal process.
Business transfers: In connection with a merger, acquisition, or sale of assets.
With your consent: When you have given us explicit permission to share your information.

We do not sell your personal information to third parties.

Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Uploaded documents and generated work product are retained according to your account settings and applicable service agreements.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect usage data and improve the Service. You can control cookie preferences through your browser settings. Essential cookies required for the Service to function cannot be disabled.

Third-Party Services

The Service may contain links to or integrate with third-party services. We are not responsible for the privacy practices of these external services. We encourage you to review their privacy policies before providing any information.

Protecting Your Information

You can help protect your information by:

Using strong, unique passwords for your account.
Keeping your login credentials confidential.
Notifying us promptly of any unauthorized access to your account.
Reviewing and updating your account settings regularly.

Review and Deletion of Your Information

You have the right to access, correct, or delete your personal information at any time. To exercise these rights, contact us at privacy@lydia.ai. We will respond to your request within a reasonable timeframe in accordance with applicable laws.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of the Service after such changes constitutes your acceptance of the updated policy.

Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Taiwan (Republic of China). Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Taiwan.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Knowtions Research Inc.
privacy@lydia.ai